A service firm uses a level utilization production-planning horizon of six months.They have developed a forecast for the coming three quarters that appears in the table.They can add no more than 15% of their production capacity as overtime.What is the minimum cost sales and operations plan? Can they deliver on their forecast? 
Definitions:
Behaviourally Anchored Rating Scales
A performance appraisal method that uses specific examples of behavior to rate employee performance against a scale.
Termination
The process of ending an employment relationship between an employer and an employee.
Mismatch
A situation where there is a lack of alignment or compatibility between two or more elements.
Outplacement
A service provided by companies or government agencies that helps former employees transition to new jobs or careers.
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