Which of the Following Is NOT an Advantage Resulting from a Firm

question 57

Multiple Choice

Which of the following is NOT an advantage resulting from a firm outsourcing its customer service process?

• A)specific detailed questions can be answered by the customer service representative.
• B)the firm gains more control over the customer interface process.
• C)customer service labor costs are low.
• D)automated systems are replaced by human contact.

Differentiate between goals and objectives within strategic management.

Understand the implications of choosing specific strategies to address profitability issues.

Acknowledge the importance of market-related and financial objectives in strategic planning.

Identify and describe the key characteristics and adaptations of different eutherian mammal orders.

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Definitions:

Gross Sales

The total of all sales transactions before any deductions for returns, allowances, or discounts.

Sales Discounts

Reductions granted on the selling price of goods or services to encourage prompt payment by customers.

Sales Returns

Transactions where customers return previously purchased merchandise, leading to a refund or credit.

Sales Returns

Transactions where customers return previously purchased merchandise, leading to a deduction from the gross sales to arrive at the net sales figure.