Which of the Following Is NOT an Advantage Resulting from a Firm

question 57

Multiple Choice

Which of the following is NOT an advantage resulting from a firm outsourcing its customer service process?

• A)specific detailed questions can be answered by the customer service representative.
• B)the firm gains more control over the customer interface process.
• C)customer service labor costs are low.
• D)automated systems are replaced by human contact.

---

Definitions:

Rete Testis

A network of tubules located in the testes that transport sperm from the seminiferous tubules to the efferent ducts.

Efferent Ductules

Tiny ducts leading away from the testicle that transport sperm from the rete testis to the epididymis.

Sustentacular Cells

Support cells found in various organs and tissues, providing physical support, nourishment, and regulation of cell environments.

Testosterone

A steroid hormone primarily produced in men by the testes and in women by the ovaries, responsible for the development of male secondary sexual characteristics.