Table 71 the Figure Above Shows the Call Routing Process

question 81

Multiple Choice

Table 7.1 The figure above shows the call routing process for a customer service call center.Incoming calls are routed,depending on the complexity of the caller's request.Simple request are routed to work center B,while the more complex calls are routed to work center C (which also takes simple calls when not busy) .The numbers in parentheses are the time in minutes for each step of the process.
-Use the information in Table 7.1.What is the process bottleneck?

• A)A
• B)B and C together
• C)D

---

Definitions:

Essential

Absolutely necessary; extremely important in a particular context or situation.

Gynoid

Relating to a female-type body shape with greater fat distribution around the hips and thighs.

Subcutaneous

Pertaining to or situated under the skin, often referring to subcutaneous tissue or fat stored beneath the skin's surface.

Body Mass Index

An index that calculates the amount of fat in the body using weight and height, suitable for both men and women adults.