Table 71 the Figure Above Shows the Call Routing Process

question 29

Multiple Choice

Table 7.1 The figure above shows the call routing process for a customer service call center.Incoming calls are routed,depending on the complexity of the caller's request.Simple request are routed to work center B,while the more complex calls are routed to work center C (which also takes simple calls when not busy) .The numbers in parentheses are the time in minutes for each step of the process.
-Use the information in Table 7.1.What is the 8-hour capacity for the process?

• A)24 calls
• B)17.1 calls
• C)40 calls
• D)48 calls

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Definitions:

Transmitter

A device or system that sends out signals, messages, or other forms of communication through various forms of media.

Strong Situation

Environments or scenarios in which clear social norms or expectations heavily influence individual behavior, often overshadowing personal traits.

Weak Situation

A type of environmental context where norms, expectations, and roles are vague or ambiguous, leading to greater variability in individuals' behaviors.

Situationism

A theory within psychology that suggests human behavior is largely determined by the surrounding context or situation rather than by personal characteristics or traits.