Table 72 the Figure Above Shows the Process for Paying

question 134

Multiple Choice

Table 7.2 The figure above shows the process for paying tuition at a major university.Students are provided their bill for the next term for review,then routed to different tables for questions to be answered before finally paying their tuition at E.The numbers in parentheses are the time in minutes for each step of the process.
-Use the information in Table 7.2.What is the capacity for the A-B-D-E process route?

• A)10 students per hour
• B)6 student per hour
• C)3.5 students per hour
• D)2.9 students per hour

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Definitions:

Actor-observer Bias

A cognitive bias that affects the way we attribute causes to our own behaviors versus those of others, often attributing our own actions to situational factors while attributing others' actions to their personality or character.

Self-serving Bias

Self-serving bias is a common cognitive bias that leads individuals to attribute their successes to internal factors while attributing failures to external factors, protecting self-esteem.

Recency Effect

The phenomenon of better remembering the most recent information presented in a series of data or events.

Primacy Effect

The tendency to remember information at the beginning of a list or sequence better than information that comes later.