There Are Three Consecutive Steps in a Customer Service Process

question 17

Multiple Choice

There are three consecutive steps in a customer service process.The first two steps are each capable of serving 25 customers per hour while the third step can process only 20 customers per hour.Which of the following statements regarding this system is true?

• A)The entire system is capable of processing 25 customers per hour.
• B)There are floating bottlenecks in the system.
• C)If the first two steps are run at full capacity,then the third step has a waiting line.
• D)The first and second steps are bottlenecks for the system.

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Definitions:

Concrete

A composite building material composed of fine and coarse aggregates bonded together with a fluid cement that hardens over time, used extensively in construction.

Heat Produced

The amount of energy released or absorbed as heat during a chemical or physical transformation.

Aluminum

A silvery-white, soft, nonmagnetic, ductile metal in the boron group, noted for its lightweight and resistance to corrosion.

Silica Glass

A type of glass made primarily of silicon dioxide (SiO2), known for its transparency and chemical stability.