Table 71 the Figure Above Shows the Call Routing Process

question 97

Multiple Choice

Table 7.1 The figure above shows the call routing process for a customer service call center.Incoming calls are routed,depending on the complexity of the caller's request.Simple request are routed to work center B,while the more complex calls are routed to work center C (which also takes simple calls when not busy) .The numbers in parentheses are the time in minutes for each step of the process.
-Use the information in Table 7.1.What is the throughput time for the process,assuming that the Call Center is always busy and has customers waiting to be processed?

• A)24 minutes
• B)18 minutes
• C)20 minutes
• D)22 minutes

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