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If the nature of the customer population, constraints on the line, the priority rule, and the service time distribution renders waiting line theory no longer useful, then an operations manager should rely on:
Avoidant
A term often related to behavior or personality, indicating a tendency to withdraw from or avoid certain situations or interpersonal connections.
Passive
Accepting or allowing what happens or what others do, without active response or resistance.
Primary Motivation
A fundamental drive or psychological need that propels an individual's behavior and actions.
Defense Mechanisms
Psychological strategies employed by individuals to cope with reality and maintain self-image by unconsciously denying or distorting reality.
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