Create a Table That Lists Any Three Performance Measures for a Service

question 53

Essay

Create a table that lists any three performance measures for a service system in the left column. In the center column, indicate what steps management can take to improve system performance on those metrics. In the rightmost column indicate what steps management can take to improve customers' perceptions of performance on those metrics.

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Definitions:

Long-run

A period of time in which all factors of production and costs are variable, allowing companies to adjust to market changes completely.

Perfectly Competitive

Describes a market structure where many firms offer identical products, there are no barriers to entry or exit, and all firms are price takers, meaning they accept the market price as given.

Perfectly Competitive

A market structure characterized by an infinite number of small firms, homogeneous products, and easy entry and exit, leading to price-taking behavior.

Standardized Goods

Products that are uniform in quality and specifications, allowing them to be interchangeable with others of the same type.