A Capacity Decision in a Call Center, Such as the Number

question 100

Short Answer

A capacity decision in a call center, such as the number of customer service representatives to answer the phone during a peak period, can be addressed using a(n) ________.

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Definitions:

Technical Terms

Specialized vocabulary used in a particular field or profession, often understood primarily by experts within that area.

On Record

Information or statements that are documented and can be verified or referenced.

Emotional Needs

The aspects of psychological well-being that involve emotional support, love, belonging, and self-esteem.

Major Point

The most important or central idea, argument, or piece of information in a discussion or piece of writing.