Historically,the Average Time to Service a Customer Complaint Has Been

question 97

Multiple Choice

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an chart with a sample size of 10 and 3- sigma limits.The UCL for the chart would be:

• A)less than or equal to 3.30.
• B)greater than 3.30 but less than or equal to 3.40.
• C)greater than 3.40 but less than or equal to 3.50.
• D)greater than 3.50.

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Definitions:

Layoffs

The termination of employees from their jobs due to economic downturns, cost-cutting measures, or restructurings within a company.

Business Event

An occurrence or activity organized by a company or organization, usually with a specific purpose related to its operations, networking, or marketing.

ERP

Enterprise Resource Planning, a type of software used by organizations to manage and integrate important parts of their businesses.

Functional Areas

distinct departments or groups within an organization, each focusing on a specific aspect of the organization's operations, such as marketing, finance, or HR.