One of the Main Challenges in Developing the Proper Culture

question 30

Multiple Choice

One of the main challenges in developing the proper culture for TQM is to:

• A) define customer for each employee.
• B) suspend reward systems based on quantity.
• C) institute an equitable employee recognition program.
• D) get buy-in from the customer.

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Definitions:

Psychology

The exploration and analysis of mental processes and actions, including both aware and unaware experiences and cognitive activities.

Function of Behavior

The reason or purpose behind a specific behavior, often understood in the context of what the behavior accomplishes for the individual.

Introspection

The examination of one’s own mental and emotional processes, reflecting on thoughts, feelings, and motives.

Conscious Experience

The subjective state of being aware of one’s thoughts, feelings, and surroundings, often explored in psychology and philosophy.