Historically,the Average Time to Service a Customer Complaint Has Been

question 145

Multiple Choice

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an chart with a sample size of 10- and 3- sigma limits.The LCL for the chart would be:

• A)less than 2.40.
• B)greater than 2.40 but less than or equal to 2.45.
• C)greater than 2.45 but less than or equal to 2.50.
• D)greater than 2.50.

---

Definitions:

Organizational Hierarchy

The structured arrangement of roles and responsibilities within an organization, typically depicted as a pyramid with the highest level of authority at the top.

Achieving Legitimacy

The process by which an entity gains acceptance and rightfulness in the eyes of its stakeholders, often through meeting certain standards or norms.

Good Deeds

Actions performed with the intention of benefiting others without expecting anything in return.

Establishing Legitimacy

The process through which an entity or individual gains acceptance, credibility, and recognition by adhering to societal norms, standards, or laws.