The Baldrige Performance Excellence Program

question 59

Multiple Choice

The Baldrige Performance Excellence Program:

• A) focuses on large manufacturing companies because of the impact they have on the economy.
• B) involves seven major criteria that are built on the base of customer satisfaction.
• C) is a set of standards governing the requirements for documentation of a quality program.
• D) was devised by the International Organization for Standardization for companies doing business in Europe.

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Definitions:

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