An Effective Tool for Showing Steps of a Service Process

question 182

Multiple Choice

An effective tool for showing steps of a service process when the business process spans multiple department boundaries is a:

• A)check sheet.
• B)check list.
• C)service blueprint.
• D)swim lane flowchart.

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Definitions:

Cash Received

The actual cash gathered by a company from its various activities, including sales, financing, or investing, during a particular period.

Noncash Investing

A financial activity that involves acquiring or disposing of assets without the immediate use of cash, such as through trading one asset for another or completing transactions through financing arrangements.

Fixed Assets

Long-term assets purchased for operating the business, not expected to be converted to cash within a year.

Investing Activities

Deals that include buying and selling assets with long-term value and investments outside of cash equivalents.