A discount store is experiencing an unacceptable number of dissatisfied customers leaving from the checkout process.Information from customer complaints about the checkout process was collected and is found in the following table.Construct a Pareto chart to identify the significant problems.
Definitions:
Reality Testing
A psychoanalytic therapy and mental health technique involving the practice of assessing whether thoughts or perceptions correspond to reality.
Self-actualization
Accomplishing the full extent of one’s skills and potential, viewed as a universal impulse or demand within each individual.
Impulse Control
The ability to resist or delay an impulse, desire, or temptation to act.
Assertiveness
The quality of being self-assured and confident without being aggressive, in a manner that respects the rights and beliefs of others.
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