An Effective Tool for Showing Steps of a Service Process

question 142

Multiple Choice

An effective tool for showing steps of a service process with a high level of customer contact is a:

• A) Pareto chart.
• B) flowchart.
• C) service blueprint.
• D) check sheet.

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Definitions:

Britain and France

Two significant European nations with a long history of both rivalry and alliance, influencing many geopolitical events through the centuries.

Alliances

Agreements between countries to support each other militarily, economically, or politically.

Gallipoli

A landmark peninsula in Turkey known for being the site of a significant campaign during World War I, where the Allies failed to secure a route to Istanbul through fierce resistance by Ottoman forces.

Ottoman Empire

A historical empire founded at the end of the 13th century in northwestern Anatolia by the Oghuz Turkish tribal leader Osman I, which at its peak spanned three continents, including parts of Southeast Europe, Western Asia, and North Africa.