A Special Feature That Service Blueprints Often Use to Distinguish

question 167

Multiple Choice

A special feature that service blueprints often use to distinguish steps that are seen by the customer from those that are not seen by the customer is:

• A)separation using different pages.
• B)a line of visibility.
• C)a Pareto-type analysis.
• D)a separating using different pages.

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Definitions:

Triangular Distribution

A probability distribution shaped like a triangle, which is used to model variables that have known minimum and maximum values and where the mode can be estimated.

NPV Forecast Chart

An NPV Forecast Chart predicts the Net Present Value over time, helping in assessing the profitability of investments.

Cumulative Profit

The total amount of profit earned over a specific period, taking into consideration all revenues and costs.

NPV Forecast Chart

A visual representation forecasting the Net Present Value of a project or investment over time, depicting the expected profitability.