A Restaurant Manager Tracks Complaints from the Diner Satisfaction Cards

question 159

Multiple Choice

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table.The data collected from the past week's diners appear in the following table. Using a classic Pareto analysis,what categories comprise 80% of the total complaints?

• A)Table/utensils dirty
• B)Table/utensils dirty,Food taste,Slow service
• C)Food taste,Food temperature,Order mistake,Slow service,Table/utensils dirty
• D)Food taste,Food temperature,Order mistake,Slow service,Too expensive

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Definitions:

Deceptive Claim

A false or misleading statement made about a product or service, usually to persuade consumers to purchase.

Federal Trade Commission

A federal agency established to prevent anticompetitive, deceptive, and unfair business practices through regulation, education, and enforcement.

Advertisement

A form of marketing communication used to promote or sell something, typically a business's product or service.

Door-to-Door Solicitation

The direct marketing approach where salespeople or representatives visit homes to advertise or sell products and services.