The ________ in a Service Blueprint Separates Which Steps Are

question 76

Short Answer

The ________ in a service blueprint separates which steps are in view of the customer from those that aren't.

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Definitions:

Voluntary

Performed, carried out, or done by one's own choice or consent; acting or done willingly and without constraint or expectation of reward.

Establishing Autonomy

The process of gaining independence and self-determination in one's actions and decisions.

Resources Share

Resources Share involves the distribution or pooling of available assets, information, or materials among organizations or individuals to achieve common goals.

Capacity

The maximum amount that something can contain or produce, or the ability to perform, understand, or withstand.