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________ Is a Continuous, Systematic Procedure That Measures a Firm's

question 97

Short Answer

________ is a continuous, systematic procedure that measures a firm's products, services, and processes against those of industry leaders.


Definitions:

Recognition

The cognitive process involved in identifying and categorizing previously encountered stimuli.

Recall

The act of remembering or being able to bring back to mind an experience, fact, or piece of information.

Encoding

The method of changing data into a structure suitable for memory preservation.

Retention Measurement

The method of assessing the degree to which information or skills are maintained over time by an individual or group.

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