Suppose You Have Owned and Operated Your Own Package Delivery

question 102

Essay

Suppose you have owned and operated your own package delivery business for a year. You would like to engage in competitive benchmarking to make sure your business is run as smoothly as possible. What firms and processes would you consider for benchmarking? Defend your choices of these firms and processes. What specific metrics would you focus on and why? How could the data be reliably collected at your own business?

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Definitions:

Performance Evaluation

The process of assessing and reviewing an employee's work performance by comparing it with preset standards and providing feedback.

Tohoku Earthquake

A magnitude 9.0 earthquake that struck off the coast of Japan on March 11, 2011, triggering massive tsunamis and leading to significant loss of life and the Fukushima Daiichi nuclear disaster.

Supply Chains

Networks of individuals, organizations, resources, activities, and technology involved in the production and sale of a product, from the delivery of source materials from the supplier to the manufacturer, and eventually to the end user.

Manufacturers

Companies or individuals that produce finished goods from raw materials through the use of various tools, equipment, and processes.