Active Contact in Services Means That the Customer Is Very

question 78

True/False

Active contact in services means that the customer is very much part of the creation of the service.

---

Definitions:

Competitive Levels

The degrees of competition within a market, characterized by the number of firms, product differentiation, and market entry or exit barriers.

Nonunion Firms

Companies where the workforce is not represented by a labor union, which may affect wage levels, benefits, and working conditions.

Union Labor

refers to labor that is represented by a union, which negotiates wages, working conditions, and other employment terms on behalf of its members.

Wage Rate

The amount of money paid to an employee by an employer in exchange for work performed, typically expressed on an hourly, daily, or piecework basis.