Active Contact in Services Means That the Customer Is Very

question 78

True/False

Active contact in services means that the customer is very much part of the creation of the service.

---

Definitions:

Authoritative Management Style

A leadership approach characterized by clear directives and control by the manager over decisions and processes.

Sales Coverage

Refers to the extent to which a company reaches its potential market, often through its sales force, marketing efforts, and distribution channels.

Supervisors

Individuals who oversee the work of others, providing guidance, support, and oversight to ensure tasks are completed efficiently and effectively.

Time Management Skill

The ability to plan and exercise conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, and productivity.