A Front Office Structure Features High Levels of Customer Contact

question 2

True/False

A front office structure features high levels of customer contact where the service provider interacts directly with the internal or external customer.

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Definitions:

Maximize Cohesiveness

Strategies or practices aimed at strengthening the unity and solidarity of a group to achieve common goals.

Norms

Implicit rules and expectations that guide behavior of group members, helping to shape attitudes and actions within a social context.

Informal Rules

Unwritten guidelines or norms governing behavior within a group or organization, which can influence actions and decisions alongside formal regulations.

Volume

The degree of sound intensity or loudness, often measured in decibels.