Which of the Following Statements About Customer Involvement Is Best

question 108

Multiple Choice

Which of the following statements about customer involvement is best?

• A) In service industries, customer contact is of minor importance.
• B) High task divergence and flexible process flows require more flexibility of the process's employees, facilities and equipment.
• C) A firm that produces standardized products often seeks customer specifications.
• D) When customer involvement is highly customized, a process is more likely to use a standardized-services process rather than a customized-services process.

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Definitions:

Diphenhydramine

An antihistamine drug used to relieve allergic reactions, treat insomnia, and alleviate symptoms of the common cold.

Side Effect

An unintended and usually adverse effect of a drug or therapy that occurs in addition to the desired therapeutic effect.

Demerol

A brand name for meperidine, a narcotic analgesic used to treat moderate to severe pain.

Morphine IV

Intravenous administration of morphine, a powerful opiate used for severe pain management.