An Advantages of Customer Involvement in a Service Process Is

question 95

Multiple Choice

An advantages of customer involvement in a service process is that:

• A)if the customers are price sensitive,they might feel they are receiving more value.
• B)dealing with the unique needs of each customer make the process more capital intensive.
• C)accommodating the needs of each different customer can make the process less divergent.
• D)measurement of quality becomes more difficult.

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Definitions:

Price Ceiling

a government-imposed limit on how high a price can be charged for a product, service, or commodity, typically to protect consumers from excessive costs.

Rationing Mechanism

A system used to distribute scarce goods or services among a population, often seen in economies facing shortages.

Price Floor

A regulatory measure that sets the lowest legal price a commodity can be sold at.

Tax

Compulsory financial charges or some other type of levy imposed on a taxpayer by a governmental organization in order to fund government spending and various public expenditures.