The Process That Includes the Activities Required to Produce and Deliver

question 49

Multiple Choice

The process that includes the activities required to produce and deliver the service or product to the customer is called the:

• A)customer relationship process.
• B)new service development process.
• C)order fulfillment process.
• D)supplier relationship process.

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Definitions:

Crown Plaza Hotels

Crown Plaza Hotels is a global chain of full-service, upscale hotels catering to business travelers and the meetings and conventions market.

No Haggle

A pricing strategy where the seller sets a fixed price for a product or service, eliminating negotiation on the selling price.

Customer-Oriented

A business approach focusing on creating a positive experience for the customer by meeting and exceeding their needs and expectations.

Pricing Policy

A company's approach to setting the prices of its products or services, based on factors like costs, market demand, competitor pricing, and company objectives.