The Manager of the Customer Service Department at a Bank

question 27

Multiple Choice

The manager of the customer service department at a bank can hire employees with a high school degree HS) who earn $10,000 annually or employees with a bachelor's degree B) who earn $20,000.The manager wants to maximize the number of customers served given a fixed payroll. Given the above info,if the manager currently has three HS and three B,what must be true?

• A)More customers could be served if the manager hires fewer HS and more B.
• B)More customers could be served if the manager hires more HS and fewer B.
• C)The manager is making the correct decision because the marginal contributions are proportionate.
• D)The manager is not making the correct decision because bachelor's degree holders are more productive at all levels of customer served. .

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Definitions:

Restricted Communication Network

A pattern of interaction in which subgroups have limited communication with one another.

Little Creativity

Describes a minimal level of originality and innovation in thinking or making.

Decision by Minority

Decision by minority refers to a situation where a smaller group, rather than a majority, makes a decision on behalf of the whole group, often seen in consensus-based or authoritarian systems.

Team Leadership Skill

The ability to guide, motivate, and lead a team towards achieving its objectives, fostering collaboration, and managing dynamics effectively.