NYNEX Must Schedule Round-The-Clock Coverage for Its Telephone Operators

question 39

Essay

NYNEX must schedule round-the-clock coverage for its telephone operators.To keep the number of different shifts down to a manageable level,it has only four different shifts.Operators work eight-hour shifts and can begin work at either midnight,8 a.m. ,noon,or 4 p.m.Operators are needed according to the following demand pattern,given in four-hour time blocks.
Formulate this scheduling decision as a linear programming problem,defining fully your decision variables and then giving the objective function and constraints.

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Definitions:

Repeated Use

The frequent utilization of an item, concept, or skill.

Less Able

A term often used to describe individuals or groups who may not have the same level of skill, capacity, or ability as others, highlighting the need for support or adaptation.

Internal Locus

The belief that one's actions and behaviors are guided by personal decisions and efforts rather than external factors.

Mindfulness Meditation

A practice of focusing one’s attention on the present moment, while calmly acknowledging and accepting one's feelings, thoughts, and bodily sensations.