Create a Table That Lists Any Three Performance Measures for a Service

question 53

Essay

Create a table that lists any three performance measures for a service system in the left column. In the center column, indicate what steps management can take to improve system performance on those metrics. In the rightmost column indicate what steps management can take to improve customers' perceptions of performance on those metrics.

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Definitions:

Fibroblast

A type of cell found in connective tissue that produces collagen and other fibers.

Chondrocyte

A cell that has secreted the matrix of cartilage and become embedded in it; responsible for the maintenance and repair of cartilage tissue.

Red Blood Cell

A type of blood cell that is primarily responsible for carrying oxygen from the lungs to the rest of the body.

Mast Cell

A type of white blood cell that plays a crucial role in the body's allergic response by releasing histamine and other chemicals during inflammatory and allergic reactions.