Which of the Following Is NOT an Advantage Resulting from a Firm

question 25

Multiple Choice

Which of the following is NOT an advantage resulting from a firm outsourcing its customer service process?

• A)Specific detailed questions can be answered by the customer service representative.
• B)The firm gains more control over the customer interface process.
• C)Customer service labor costs are low.
• D)Automated systems are replaced by human contact.

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Definitions:

Critically Evaluate

Critically evaluate involves analyzing and assessing the merit, significance, or value of something, considering both its strengths and weaknesses.

Reaching Agreement

The process of finding a mutually acceptable solution or understanding between two or more parties.

Victim Collapse

Refers to a situation where an individual suddenly becomes incapacitated due to an external or psychological shock, often in emergencies or traumatic incidents.

First Aid Training

A program that teaches individuals how to provide immediate care to a person who is injured or suddenly becomes ill until professional medical help arrives.