Which of the Following Is NOT an Advantage Resulting from a Firm

question 25

Multiple Choice

Which of the following is NOT an advantage resulting from a firm outsourcing its customer service process?

• A)Specific detailed questions can be answered by the customer service representative.
• B)The firm gains more control over the customer interface process.
• C)Customer service labor costs are low.
• D)Automated systems are replaced by human contact.

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Definitions:

American Airlines

A major American airline serving domestic and international routes, recognized for its extensive network.

Monopolistic Pricing

A pricing strategy used by companies with a dominant position in the market or exclusive control over a product or service, which allows them to set prices higher than in competitive markets.

Low Prices

A competitive pricing strategy where products or services are offered at a lower price than competitors to attract more customers.

Perceived Price

The customer's view of the value of a product or service, which may differ from its actual price, influenced by quality, brand, and other factors.