There Are Three Consecutive Steps in a Customer Service Process

question 33

Multiple Choice

There are three consecutive steps in a customer service process.The first two steps are each capable of serving 25 customers per hour while the third step can process only 20 customers per hour.Which of the following statements regarding this system is TRUE?

• A)The entire system is capable of processing 25 customers per hour.
• B)There are floating bottlenecks in the system.
• C)If the first two steps are run at full capacity,then the third step has a waiting line.
• D)The first and second steps are bottlenecks for the system.

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Definitions:

Average Inventory

An accounting measure used to estimate the value or quantity of inventory over a period, typically calculated as the sum of the starting and ending inventory divided by two.

Beginning Inventory

The value of a company’s inventory at the start of an accounting period, before any purchases or sales have occurred.

Quarterly

occurring every three months or four times a year, often used to describe the periodic reporting schedule of businesses and investments.

Cost of Goods Sold

The expenditure directly associated with producing a company's sold goods, covering materials and labor involved.