When a Process Fails to Satisfy a Customer

question 73

Multiple Choice

When a process fails to satisfy a customer:

• A) it is quite often the customer's fault.
• B) it is considered a defect.
• C) it is time to reengineer the process.
• D) it is usually half the customer's fault and half the company's fault.

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Definitions:

Molecule

A molecule is the smallest unit of a chemical compound that retains its chemical properties, consisting of two or more atoms bonded together.

Stable

Refers to an object, substance, or system that remains unchanged or resists change in conditions or under pressure.

Electrically Charged

A state of having an imbalance in the number of protons and electrons, resulting in a positive or negative electrical charge.

Electrically Neutral

A state in which an object or system has an equal number of positive and negative charges, resulting in no overall net charge.