Historically,the Average Time to Service a Customer Complaint Has Been

question 10

Multiple Choice

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an chart with a sample size of 10- and 3- sigma limits.The LCL for the chart would be:

• A)less than 2.40.
• B)greater than 2.40 but less than or equal to 2.45.
• C)greater than 2.45 but less than or equal to 2.50.
• D)greater than 2.50.

---

Definitions:

Arousal

A physiological and psychological state of being awake or reactive to stimuli, often associated with sexual readiness.

Intimacy

The feeling of being close and emotionally connected to someone, encompassing physical, emotional, and/or intellectual closeness.

Sternberg

Refers to Robert Sternberg, a psychologist known for his theories on love, intelligence, and creativity.

Commitment Component

An aspect of some theories of love and relationships that emphasizes long-term dedication and the decision to maintain that dedication over time.