The Baldrige Performance Excellence Program

question 178

Multiple Choice

The Baldrige Performance Excellence Program:

• A) involves a rigorous review process that often helps the companies define what quality means to them, regardless of the outcome.
• B) focuses on large manufacturing companies because of the impact they have on the economy.
• C) is a set of standards governing the requirements for documentation of a quality program.
• D) was devised by the International Organization for Standardization for companies doing business in Europe.

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Definitions:

Expert Judgments

are assessments, insights, or decisions made by individuals or groups with specialized knowledge or training in a particular field.

Inference Rules

Rules that govern the logical steps allowing the deduction of conclusions from premises.

Means-end Analysis

A problem-solving strategy that involves breaking down problems into smaller, more manageable parts and addressing these to achieve a desired goal.

Incremental Steps

Small, progressive actions or changes made to gradually achieve a larger goal.