Which of the Following Statements About Customer Involvement Is BEST

question 142

Multiple Choice

Which of the following statements about customer involvement is BEST?

• A)In service industries,customer contact is of minor importance.
• B)High task divergence and flexible process flows require more flexibility of the process's employees,facilities and equipment.
• C)A firm that produces standardized products often seeks customer specifications.
• D)When customer involvement is highly customized,a process is more likely to use a standardized-services process rather than a customized-services process.

---

Definitions:

Glycosuria

The presence of glucose in the urine, typically an indication of diabetes mellitus.

Bilirubin

A yellow compound that occurs in the normal catabolic pathway that breaks down heme in red blood cells, its levels are tested to check liver function.

Acute Glomerulonephritis

Rapid onset inflammation of the glomeruli, which are small structures in the kidneys that filter blood.

Urinalysis

A test of urine to detect and manage a wide range of disorders, such as urinary tract infections, kidney disease, and diabetes.