Which of the Following Statements About Customer Involvement Is BEST

question 142

Multiple Choice

Which of the following statements about customer involvement is BEST?

• A)In service industries,customer contact is of minor importance.
• B)High task divergence and flexible process flows require more flexibility of the process's employees,facilities and equipment.
• C)A firm that produces standardized products often seeks customer specifications.
• D)When customer involvement is highly customized,a process is more likely to use a standardized-services process rather than a customized-services process.

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Definitions:

Friedman Test

A method of statistical analysis that does not assume a specific parameter model, used for identifying differences in treatment outcomes over multiple tests.

Level Of Significance

A statistical measure that indicates the probability of rejecting the null hypothesis when it is actually true, used to determine the reliability of a test result.

Randomized Block Design

An experimental setup that arranges subjects into blocks based on certain attributes before randomly assigning treatments, to reduce variation.

Treatments

In the context of experimentation, treatments refer to the different conditions applied to groups in an experiment to study their effects on outcomes.