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________ is the documentation and detailed understanding of how work is performed and how it can be redesigned.
Q69: Name the three competitive priorities for time
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Q87: _ costs are associated with preventing defects
Q93: A moment of truth or service encounter
Q94: Explain what an operations strategy is and
Q118: Provide examples of the three main tenets
Q131: A defined set of values unique to
Q145: Cultural assumptions<br>A)lie below the awareness level and
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Q226: Back offices typically emphasize:<br>A)low cost operations and