Examlex
A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact.
Interpersonal Communication
The process by which individuals exchange information, feelings, and meaning through verbal and non-verbal messages.
Direct Barriers
These are tangible or explicit obstacles that prevent or hinder progress towards a goal, such as legal restrictions or physical impediments.
Constructive Feedback
Feedback given in a way that supports growth and improvement, focusing on specific actions rather than personal attributes.
Communication Openness
The willingness and capacity to share ideas, thoughts, and feelings openly in conversations, fostering an environment of transparency and trust.
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