A Service Blueprint Is a Flowchart of a Service Process

question 203

True/False

A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact.

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Definitions:

Specific Criteria

A defined set of guidelines or characteristics used to classify or diagnose conditions and disorders accurately.

Psychodynamic Model

A psychological perspective that emphasizes unconscious psychological processes (e.g., wishes and fears of which we're not fully aware), and contends that childhood experiences are crucial in shaping adult personality.

Abnormal Behavior

Patterns of emotion, thought, or action deemed pathological (outside cultural norms), often resulting in cognitive distress or impairment in functioning.

Illogical Thinking

Describes a way of reasoning or thinking that lacks consistency with logical norms or principles.