An Effective Tool for Showing Steps of a Service Process

question 142

Multiple Choice

An effective tool for showing steps of a service process with a high level of customer contact is a:

• A) Pareto chart.
• B) flowchart.
• C) service blueprint.
• D) check sheet.

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Definitions:

Adulthood

The period in human life after adolescence, characterized by physical, psychological, and social maturity.

Impair Circulation

The reduction or obstruction of blood flow within the body, which may adversely affect health by limiting the delivery of oxygen and nutrients to tissues.

Cigarette Smoking

The inhalation of smoke from burned tobacco that has been rolled into cigarettes.

Drug Addiction

A chronic, relapsing disorder characterized by compulsive drug seeking, continued use despite harmful consequences, and long-lasting changes in the brain.