An Effective Tool for Showing Steps of a Service Process

question 142

Multiple Choice

An effective tool for showing steps of a service process with a high level of customer contact is a:

• A) Pareto chart.
• B) flowchart.
• C) service blueprint.
• D) check sheet.

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Definitions:

Counterproposal

A response to a proposal with an alternative offer or terms.

Prima Facie

A term meaning "on its face" or "at first glance," used to describe evidence that is sufficient to prove a fact unless contradicted by further evidence.

Employment Discrimination

Unequal treatment of employees or job applicants on the basis of race, color, national origin, religion, gender, age, or disability; prohibited by federal statutes.

Interviews

Structured conversations where questions are asked to assess the qualifications, abilities, or opinions of the interviewees.