Table 2.15 an Analyst Notes the Time That Customer Appointments End with End

question 25

Multiple Choice

Table 2.15
An analyst notes the time that customer appointments end with a tax preparer that is assigned customers requiring only the 1040EZ form.The times indicated in the table represent the departure times of the first eight clients for one tax preparation specialist.

-Which statement about Table 2.15 is BEST?

• A)Learning effects are not present because the time between successive customer departures is not always shorter than the preceding time.
• B)Learning effects are present,but the actual percentage reduction cannot be determined.
• C)Learning effects are present because in general the time between successive departures drops
• D)Learning effects are present here but the actual percentage reduction cannot be determined

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Definitions:

Self-fulfilling Prophecy

A prediction that directly or indirectly causes itself to become true, due to positive feedback between belief and behavior.

Stereotype Threat

The risk of confirming negative stereotypes about an individual's racial, ethnic, gender, or cultural group that can hinder performance in relevant areas.

Social Comparison

A theory positing that individuals determine their own social and personal worth based on how they stack up against others they perceive as somehow faring better or worse.

Attribution Theory

A theory focused on how people interpret and understand their experiences by ascribing causes to behaviors and events.