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Suppose You Have Owned and Operated Your Own Package Delivery

question 102

Essay

Suppose you have owned and operated your own package delivery business for a year. You would like to engage in competitive benchmarking to make sure your business is run as smoothly as possible. What firms and processes would you consider for benchmarking? Defend your choices of these firms and processes. What specific metrics would you focus on and why? How could the data be reliably collected at your own business?


Definitions:

Incentive Approach

A motivational model that suggests behavior is directed towards rewards or away from punishments.

Motivation

The psychological processes that arouse and direct goal-directed behavior.

Drive-Reduction Theory

A motivational theory proposing that humans are motivated to reduce internal states of tension and psychological discomfort, seeking to restore homeostasis.

Drives

Psychological triggers that stimulate an organism to action toward a specific goal or fulfillment of a need.

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