Every Process Has a Customer

question 91

True/False

Every process has a customer.

Understand the role of nonverbal communication in the business context and its impact on professional interactions.

Learn the principles of business and social etiquette, especially in phone and online communications.

Identify various types of nonverbal communication and understand how they can complement or contradict verbal messages.

Grasp the importance of courtesy, respect, and mutual consideration in team and meeting settings.

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Definitions:

Tend and Befriend

A theory that suggests in times of stress, individuals, particularly females, will seek social alliances and support, rather than isolating themselves or fighting.

Stressful Situations

Scenarios that cause psychological or physical tension or strain.

Social Networks

Platforms or structures made up of individuals or organizations that are connected through various social relationships, like friendships or professional ties.

Communal Orientation

An approach or attitude towards social interactions where individuals prioritize the needs and welfare of their community or group over their personal gains.