Research on Communication Indicates That

question 86

Multiple Choice

Research on communication indicates that

• A)effective communication can lead to emotional labor.
• B)effective communication skills are among the top skills sought by recruiters today.
• C)poor communication is seen as a causal factor in 10-20% of all accidents.
• D)although good communication helps retain effective performers,it does not increase a firm's market share.

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Definitions:

Benchmarking

The practice of comparing business processes and performance metrics to industry bests or best practices from other companies to improve performance.

Organizational Performance

The analysis of a company's ability to achieve its goals and objectives.

Standards

Established norms or requirements in technical systems, usually formalized by a standards organization.

Direct Costs

The hard costs that can be measured by expenditures.