Mary Is a New Employee in the Handbag Department of a Major

question 176

Multiple Choice

Mary is a new employee in the handbag department of a major department store.She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers,or if she is to sell the items and then go back into the stockroom to replenish them.Mary is experiencing

• A)information overload.
• B)role ambiguity.
• C)role overload.
• D)role conflict.

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Definitions:

Espoused Values

The explicitly stated values and norms that an organization or individual claims to hold.

Values Proclamations

Explicit statements or declarations made by an organization that highlight its core principles and ethical standards.

Deepest Part

This could refer to the most profound, intense, or central aspect of something, but without more context, it’s unclear.

Organization's Culture

The set of shared values, beliefs, behaviors, customs, and attitudes that characterizes a company or organization.