Which of These Is NOT Included in the Textbook as a Key

question 160

Multiple Choice

Which of these is NOT included in the textbook as a key to Zappos unique management style?

• A)Executives don't have offices.Except the lawyers
• B)Customer service representatives are encourage to take their time and build a relationship with the customer.
• C)There's an emphasis on team building and family.
• D)All employees are given stock options after their training program.

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Definitions:

Municipal Fees

Charges levied by local governments for various services such as waste management, water supply, and public safety.

Data Aggregator

A system or service that collects data from various sources, consolidates it, and makes it usable for analysis or reporting.

Acxiom

A marketing technology and services company that specializes in harnessing data to deliver customer insights for businesses.

Biometric Data

Unique physical or behavioral attributes of individuals, such as fingerprints, facial features, or voice patterns, used for identification and access control.