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Name Two Ways in Which Managers Can Influence Employees' Instrumentality

question 51

Essay

Name two ways in which managers can influence employees' instrumentality perceptions.


Definitions:

Surrounding Environment

The external conditions, influences, and factors that impact an individual's or organization's ability to operate and make decisions.

Open System

An entity or organization that interacts with its environment, exchanging information and resources.

Global Customer Service

The provision of customer support and services to clients worldwide, often requiring multilingual capabilities and an understanding of diverse cultural norms.

Service Margins

The difference between the cost of delivering services and the revenue generated from those services.

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